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Frequently Asked Questions

At 3 Nails Roofing & Construction, we believe homeowners deserve clarity, honesty, and peace of mind when it comes to their roof. Below are answers to the most common questions from homeowners throughout the Oklahoma City metro area.

🏠 General Roofing Questions
How do I know if I need a new roof?

If your roof has missing shingles, leaks, visible granule loss, or is 15–20 years old, it may be time to replace it. We offer free inspections to assess your roof’s condition and provide honest recommendations.

How often should I have my roof inspected?

We recommend a professional inspection at least once per year, and always after a major wind or hail event. Early detection prevents small issues from turning into costly repairs.

Can you just repair my roof instead of replacing it?

Sometimes. If damage is isolated, a repair may be sufficient. However, if the shingles or decking have widespread wear or storm damage, replacement is usually the more cost-effective and long-term solution.

📋 Insurance & Claims
Will my insurance cover my new roof?

Most homeowner’s policies cover storm-related roof damage minus your deductible. We’ll review your carrier’s scope with you to make sure everything required by code is included.

Can you help me file an insurance claim?

Yes. We specialize in insurance claim assistance — meeting with your adjuster, providing photo documentation, and handling supplements for code items such as drip edge, decking, or ventilation.

Do I have to pay my deductible?

Yes. Oklahoma law prohibits contractors from covering or rebating deductibles. You’re only responsible for that amount — we handle the rest directly with your insurance company.

Will filing a claim make my rates go up?

Storm claims are typically classified as “no-fault” and usually don’t affect your rates. However, your insurance agent can confirm based on your carrier and policy.

🔨 Roof Installation & Materials
How long does a roof replacement take?

Most homes are completed in one day, weather permitting. Larger or steep-slope roofs may take two to three days. We’ll communicate clearly throughout the process.

What roofing materials do you install?

We offer asphalt shingles (Class 3 & Class 4 impact-resistant options), metal roofing, and low-slope systems. Our team can help you choose the right material for your home’s look, budget, and performance goals.

Do you follow building code requirements?

Absolutely. We install every roof to meet or exceed Oklahoma residential code, including starter course, underlayment, ice & water shield (where applicable), and proper ventilation.

What happens to the old roofing material?

We perform a full tear-off, haul-off, and magnetic nail sweep. Your property will be left clean and safe when we’re done.

💵 Pricing & Payment
How much does a new roof cost?

Cost depends on roof size, pitch, materials, and decking condition. We’ll provide a detailed, itemized estimate after inspection so you know exactly what’s included.

How does the insurance payment process work?

Your insurance carrier typically issues two checks — the ACV (actual cash value) and the depreciation (recoverable depreciation) once work is complete. Your deductible is paid directly to us at the start or upon completion.

When is final payment due?

Final payment is due upon project completion and your satisfaction. We’ll also provide a Certificate of Completion for your insurance company.

🛡️ Warranties & Aftercare
Do you offer warranties?

Yes. Every roof comes with a manufacturer’s warranty on materials and a 3 Nails Roofing workmanship warranty covering installation and labor.

What should I do if I notice a problem after my roof is installed?

Contact us right away. We stand behind our work and will schedule a service visit to assess and correct any issues promptly.

How can I maintain my roof?

Keep gutters clean, trim overhanging branches, and schedule an annual inspection. Preventative maintenance helps your roof last longer and preserves your warranty coverage.

✅ Credentials & Trust
Are you licensed and insured?

Yes. We are fully licensed and insured with the Oklahoma Construction Industries Board (CIB). License #XXXXXXX (replace with your actual number).

How long have you been in business?

Our team has years of experience serving homeowners throughout central Oklahoma. We’re locally owned, faith-driven, and proud to serve our community with integrity.

Do you have references or reviews?

Yes! You can read verified customer reviews on our BBB page, Google profile, or Facebook page (link these on your website).

📞 Scheduling & Contact
How do I schedule an inspection or estimate?

Call us directly or submit our online form. A team member will reach out to confirm your appointment and walk you through next steps.

What areas do you serve?

We proudly serve Oklahoma City, Edmond, Moore, Norman, Mustang, Yukon, and surrounding communities. Also statewide.

What should I expect once I schedule?

We’ll perform your inspection, share photos and findings, explain repair or replacement options, and provide a clear, written estimate before any work begins.

🎯 What Makes 3 Nails Different
What makes 3 Nails Roofing different from other roofing companies?

We believe homeowners deserve honesty, quality, and communication — not sales pressure. From inspection to cleanup, we walk you through every step, provide photos before and after, and explain every line on your estimate. You’ll always know exactly what you’re paying for and why.

Can I see photos of my roof before and after?

Absolutely. Every homeowner receives detailed inspection photos and after-completion images. We want you to see the difference your investment made.

🏗️ Integrity & Compliance
Why won’t you waive or cover my deductible?

Because it’s illegal in Oklahoma — and it’s unethical. We don’t cut corners or risk your claim being flagged later. Integrity matters more than shortcuts.

How do I know you actually follow building code?

We pull permits where required, follow Oklahoma residential code, and include all code-mandated materials (like starter shingles, drip edge, ice & water shield, and ventilation) in every estimate.

🔧 Quality & Craftsmanship
Do you inspect the decking before installing the new roof?

Yes. Every deck is inspected after tear-off. If we find rotted or damaged decking, we replace it before installation to protect your warranty and prevent future leaks.

What kind of nails or fasteners do you use?

We only use hot-dipped galvanized nails driven by air-compressed guns (not staples). It’s small details like this that extend roof life and prevent shingle blow-offs.

Will you use synthetic or felt underlayment?

We use synthetic underlayment on all full replacements. It’s stronger, tear-resistant, and lasts longer than traditional felt paper — providing better long-term protection.

👷 Customer Experience
What happens if it rains during my project?

We monitor weather closely and never tear off more than we can dry-in the same day. If rain moves in unexpectedly, we tarp and seal your home to keep it 100% watertight.

How do you protect my property during installation?

We use tarps, plywood, and catch systems around your home, cover landscaping and A/C units, and magnet-sweep for nails multiple times. Respect for your property is part of our process — not an afterthought.

Will I have a dedicated project manager?

Yes. You’ll have one point of contact from start to finish — someone who knows your project, your carrier, and your schedule. No runaround or confusion.

✝️ Faith, Values & Community
Why the name “3 Nails Roofing & Construction”?

Our name represents our faith and the values we build upon: honesty, craftsmanship, and service. It’s a daily reminder that integrity and excellence come before profit.

Do you give back to the community?

Yes. We’re proud to support local families, churches, and community initiatives. When you work with us, you’re supporting a local company that invests right back into Oklahoma.

STILL HAVE QUESTIONS?

We’re Here to Help!

Can’t find the answer you’re looking for? Our friendly team is standing by to answer
any questions and provide the information you need to make an informed decision.